Our Covid-19

protocol.

Aotearoa is now at alert level orange. At this setting, there are no limits on attendees at a funeral, and food and drink can be served. We continue to keep the health of family, friends and guests a priority by taking extra precautions. While masks aren’t compulsory, we do recommend them for the safety of everyone in attendance. As you know, COVID-19 restrictions can at times change due to Government requirements. We will always adhere to the latest recommendations at a minimum, but also may implement additional safety measures if we feel they are needed.

Healthy grieving

during a pandemic.

Losing a loved one can be extremely difficult and challenging, possibly even more so if you have experienced bereavement and grief during COVID-19.

While we are currently in Orange, if the level is to change, or you are experiencing symptoms of COVID-19, there may be limitations that affect the way in which we honour those we’ve lost and, we may need to adapt traditions and adopt new ways of farewelling our loved ones.

Whatever the restrictions, we are committed to helping you find innovative ways to connect with your loved ones.
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Frequently asked

questions

Can I visit someone in your care?

You can make appointments to visit a loved one in our care, so long as you are not unwell or showing symptoms of Covid-19.

Are there any current restrictions at services?

Funerals, tangihanga, and burials can go ahead. There is currently no limit to attendees to indoor or outdoor levels. In regards to travel, you can commute anywhere within New Zealand to attend a funeral, tangihanga, burial or viewing.

Our Funeral Directors will utilise the use of web streaming technology to ensure those unable to attend in person, can view the service from the comfort of their own home.

Are there any restrictions to cremations and burials?

Cremations and burials will take place as normal. We have a crematorium onsite and can communicate with your chosen cemetery regarding their burial guidelines under any level of the COVID-19 Protection Framework.

Can you arrange a burial at an urupā?

Whānau who live in the same region as their urupā may opt to have their loved one buried there. The person you’ve selected to liaise with the Funeral Director will also need to make the urupā arrangements themselves. Marae can assist with making these arrangements.

Do I have to wear a face covering/ mask?

Face coverings are not mandatory at Legacy Funerals premises, but they are highly encouraged for the safety of everyone in attendance.

What extra cleaning are you doing?

Before and after your visit we will ensure all touched objects and surfaces are cleaned and sanitised.

Our duty of care.